Managed IT Services
We are a small business dedicated to Managed Information Technology (IT) Services for complex, custom and Enterprise Resource Planning (ERP) solutions. We have supported numerous complex and mission critical application solutions. We are a full System and Network Integration (SNI) shop that provides operations and maintenance of existing systems including legacy (COTS/GOTS), integration of new applications and Customer Provided Equipment (CPE) into the network or software topology, and development of new systems ranging from small office to Enterprise Global operations.
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We have a full bench of qualified candidates to support your mission and program. We are flexible and handle any potential surge or growth. Our employees are fluent in Federal Government processes, policies, and procedures. Our employees are committed to understanding and meeting each client’s business needs, culture, and standards. We value our record of excellence in managed IT Services across the Federal Civilian and Defense sectors of the Federal Government
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Our solutions includes “the design, transition, delivery and improvement of services that fulfill service requirements and provide value for both the customer and the service provider.” Depending upon the requirements, we follow industry standard policies, procedures and leading practices, standards, and frameworks such as ITIL, Lean Six Sigma and Agile.
We are highly committed and motivated to keep our entire organization engaged and committed to quality-based Service Management processes by performing best practices through an integrated process approach designed to meet the expectations of both businesses and customers. This allows us to set structural requirements from service planning and delivery to resolution and release management, along with resources and controls throughout the service life-cycle.
Our processes and records results includes various Operations & Maintenance activities such as:
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Service Delivery Management,
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Relationship Management,
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Control Management,
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Resolution Management, and
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Release Management.
We pride ourselves in providing the best technical and functional resources to our clients at all times. Our expertise incorporates development, performance improvement, service management, transition management, training, and program management. Our processes and procedures incorporate the best practices such as Agile (SCRUM), the Information Technology Infrastructure Library (ITIL), and the Project Management Body of Knowledge (PMBoK).
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